We will always aim to deliver your goods within 3-5 working days within the UK.
If your order is urgent then please contact us.
If an item you have ordered is out of stock, we will contact you to let you know when the item will be back in stock. If you are not happy with this revised date then you can cancel your order and receive a refund in full.
We use a combination of tracked courier services to send your parcels in the UK and overseas. We’ll email you to let you know when your order is dispatched (usually within the same or next working day)
Free standard UK delivery for orders over £80 unless otherwise stated.
Standard delivery (3-5 working days)
Standard delivery (allow up to 5 working days): Please contact for price.
The Rest of the World
Standard delivery (allow up to 10 working days): Please contact for price.
Please note that Little Smudgers Clothing does not accept responsibility for additional taxes and duties that are incurred when shipping outside of the UK. Occasionally, circumstances beyond our control can delay the delivery date. We cannot accept any liability for loss or inconvenience that may result from such delay.
We are confident you will love your order from Little Smudgers Clothing as much as we love sending them. If you are not 100% satisfied with your purchase(s), you can return your goods, provided we get them back within 14 days and in perfect original saleable condition with the original packaging.
If you wish to return an item(s), we ask that you get in touch with us via our e-mail
and we will issue you with a returns address. Buyer to pay for return postage.
UPDATE: Bounce Back Phases 2020...Any iron on vinyl purchased with a personalised name, age or that is unique to the customer purchasing CANNOT be returned. Only generic iron on vinyls e.g. Birthday Boy, Big Sister, Mama etc can be returned for a refund. Buyer to pay for return postage.
All items from the website can be returned, except those that mention otherwise on the page.
Please ensure that all the criteria is met prior to returning your item(s) to us by checking the points below.
Return items must be intact, in perfect condition ready to be resold and in their original packaging.
The return must be made within 14 days of you receiving your order.
They must not be worn or used, nor have deteriorated in any way, no matter how small, and must be perfectly clean.
Any item that is damaged, incomplete or whose original packaging has deteriorated will not be refunded nor exchanged.
We cannot refund your original or return postage costs if you have changed your mind.
Once you are happy to send your item(s) back to us we advise that you ensure the following criteria is met.
Package your return carefully
Use a registered service for the return and that you retain your proof of posting. We are not responsible for items that do not reach us and are not obliged to provide a refund should an item not arrive. We reserve the right to refuse a refund should the above criteria not be met.
Returns must be with us within 14 days. Refunds cannot be issued after this.
Original postage costs are non-refundable. Please note that we are not responsible for return postage costs if the item is simply unwanted.
If an item fails to be delivered due to an incorrect address being provided at point of sale or returned to Little Smudgers Clothing after a failed delivery attempt and further failure to collect the order from your local postal depot, you will be responsible for return postage costs back to your address. If a refund is preferred initial postage costs will be non-refundable in this case.
Upon receipt of the item(s) we will process your refund which will be issued via your original method of payment.
REFUND/EXCHANGE DAMAGED GOODS
We only replace items if they are defective or damaged. We will require evidence of the defect or damage on the item and may request further information.
We will advise you if the item or size you originally ordered is no longer available, and we will issue a refund once we have received the damaged items back. You will be credited for your returned item(s) via your original method of payment once they arrive back to us.
All items from the website can be returned, except those that mention otherwise. In accordance with the legislation governing e-commerce, return items must be intact, in perfect condition ready to be resold and in their original packaging. They must not be worn or used, nor have deteriorated in any way, no matter how small, and must be perfectly clean. Any item that is damaged, incomplete or whose original packaging has deteriorated will not be refunded nor exchanged.
Items ordered via a gift list can be returned. They can be exchanged or refunded in the form of a voucher, but cannot be refunded.
Once your return is received and checked, we will send you an email to notify you that we have received your returned item(s) and whether your refund has been accepted as meeting the criteria.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Only full priced items may be refunded.
Unfortunately sale items cannot be refunded.
If you want to cancel your order please notify us within two hours of the purchase online by emailing us email@example.com
If you notify us that you wish to cancel your order after it has shipped out, we will not refund the original shipping cost on your order and you may also incur an additional return to sender fee if it is issued by the courier or postal service used for your delivery. This return to sender fee is usually the same cost as your original postage charge.
In the case of a late cancellation we will refund you for the cancelled order minus the original shipping cost and return to sender fee once the cancelled order has arrived back at our warehouse and has been processed and checked accordingly. At this point we will notify you by email of the exact charges to be deducted from your refund to the email address that you supplied us with on your original order.
Once your refund is processed by Little Smudgers Clothing, please allow 3-5 working days for the funds to be available again in your account.